If you purchased a package from the old Gorgon Shop, we manually delivered keys (a long time ago) to the email used to purchase the package. If you purchase(d) a package from the current Gorgon Shop, the system automates delivery through email. Once received, the key is redeemed in-game.

Currently, as per the Gorgon Shop website:

Delivery: You will receive an email that has your package key code included via attachment. You can also find this key code in your Gorgon Shop account page, under "Downloads". You can currently redeem your key code in-game by heading to the city of Serbule. Once there, go to the WELL near the city center. In a nearby building, look for the teal-colored golem labeled "Account Package Manager". Talk to this golem to redeem your key code. Please fill out any requested information. Special Note: The title reward will be applied after the next full-service maintenance period.