Quote Originally Posted by Crissa View Post
It takes alot of people to have someone available at all times. It's expensive, it's considered real work, and the developers could get in trouble if they created a system they got value out of without paying the moderators actual wages.
In my experience doing moderating work elsewhere, I could hardly consider it real work. There is a lot of downtime, it's definitely not something every game can afford to pay for, and there's usually always volunteers handy. The trouble with just handing it out to said volunteers, though, is that it can cause further problems if they're not moderating appropriately.

I've had tickets active in WoW for weeks at a time in the past, if anything, I'd wager Project Gorgon has a faster response time than most MMOs - so it's not something I'd think would need immediate attention.

I've only vaguely been aware of the incident recently, but realistically it's one of those things that should just be ignored. Most games will have a rule against discussing the actions of staff for good reasons.