http://projectgorgon.com/blog/entry/...hy-we-need-you
Since this blog entry never got an official discussion thread, I'm just going to make a thread and use it to ask some questions about bug reporting that I've been saving up:
How can we submit better bug reports? I know there is character information attached to an in-game bug report that includes the location, but what else can you easily see and what should we include in the report? For example, if I report a problem with aggro switching, does it help you if I include the numbers from the autopsy report, or can you just easily bring up my most recent combat log and I can save myself the typing? If we report a problem with a gear mod, should we include the exact effect of the mod in case level matters and the exact piece of gear it's on, or is a general description like "the armor restore mod for surge cut doesn't seem to work" helpful enough?
Are there any changes planned for the bug reporting tool in the new UI? I have a whole wish list:
I'd like it if there was some kind of severity rating or category on a bug report, e.g. instead of just "bug", also have the all-important category "I am not sure this is a bug but..." which may make people feel less hesitant about putting in just slightly weird stuff. Plus it would save me a lot of typing. A category for "trivial/typo" might also be a nice presort - I felt a bit silly putting in a bug report for a typo in a hangout right after the big Gazluk patch was released.
It would be really nice if we had the ability to see the bug reports we put in (maybe at least the recent ones), and were able to either update the reports or possibly even delete them if we discover that a bug wasn't really a bug two minutes after we submitted it. I've also sometimes just forgotten whether I've already submitted a bug report on something or not...
I'd also love to be able to paste text into the bug reporting window. The report window is slightly smaller than the actual text area for me, so I have problems re-reading what I typed at times since little things like an "a" at the beginning of a line tend to disappear.