It's okay, Khaylara. We've asked you to help us test, and we understand that sometimes that is incredibly frustrating. In fact, one of the things we'd like you to test is what mechanics are too frustrating and punitive. (We may not change those, but we need to know what you think.) Sometimes that leads to some venting. It's understandable, and we expect it. I think that we do have an obligation to be as polite as we can (within reason). And compensation can be as simple as listening, understanding, seriously considering your experiences and feedback, and letting you know how much we truly do appreciate your efforts.

Arundel pointed out a problem (with some venting); I apologized for not listening to the problem; Arundel accepted the apology. Let's move on.

If nothing else, I am glad that this opened a conversation on Words of Power. I am intrigued by these suggestions.