I am not sure why this keeps coming up everywhere but just to say firmly from my experience in a month or so playing PG......and I am talking about submitting a bug report that my trade window is not working right.........

I got an almost shockingly fast response in a fun, friendly response of letting them know if that does not work (what I was told to try) It was actually like my old MUD where the Gm's were all volunteer and always instant and fun about it , sometimes even roleplay etc. This is what my response to a very minor issue was, I am really sure if I submitted a respectful report I might get as well in other areas of the game.

The one thing you can't say is they don't respond to tickets promptly as they actually do.......not even sure how it has come up that they don't when its so fast!

Just had to say as its like that thread won't die (about whatever went on) I am a fangirl yup.