I have to say I have never experienced worse customer support. I was supposed to receive a title from a package, and wrote to support about it in late November.

After waiting nearly 3 months without hearing anything back from them (except for an automated we 'have received it' response with a ticket id) I sent them a followup asking what was going on.

It took them two weeks after that to simply ask for more information (given they had account information etc and knew what it was eligible for I am not sure why they needed that but I sent more straight away)

7 weeks later, despite patches, nothing. No communication from support (or title for that matter.)

I really want to PG to succeed, but I have to say I am severely disappointed. If you think this is good customer service you are mistaken. You have dropped the ball and it doesn't bode well for when you finally release the game.