May 9 Update on Mac's

[Moki Mofiki]

Apparently todays update has caused users playing on Macbook's to no longer be able to enter Serbule. So far I have spoken with several people about this and everyone with this issue are on Mac's.

As detailed as I can get it:
When entering Serbule via "The Light" it is freeze immediately. If we use the /unstickchar CHARNAME and go to noob island all seems fine.
When entering Serbule via Eltibule everything is fine and we can all run around freely until getting too close to the Serbule town walls in which case the client freezes again requiring the client to be force closed.

Is there any ETA on a fix for those of us on Mac's and/or is there anything we can do to get you more information?

Anyone else out there with this issue please report your experience here as well, thanks.

[Yertle]

Same issue here on a MacBook Pro (2015). I haven't done the UnStick method, but Eltibule was fine then did Enter the Light and hit Serbule and no good :/

[Rowina]

Hello All,
I am playing on a one year old iMac and i am having the same issues exactly like mofiki said. I tried logging in in safe mode and my graphics settings are set to lowest and yet Serb is no go. I just tried unsticking char and entering serb from elt again. i saw the house at drop and got stuck right away. I hope Mac clients will get a solution. I would hate to let the game go.... Eric please let us know if you are going to take care of this and more or less the ETA.

Thank you in advance

Rowina (AC Legacy)

[Erthiel]

I have the same problem on my rMBP13 (late 2013).
Thanks for the /unstick command could not find it yesterday night. Might be worth adding it to /help.

EDIT:
Actually even entering Serbule zone or making couple steps causes my application to stop responding. So no gaming for me.

[poulter]

Same issue on iMac Retina (late 2014) model - screen loads, but then hangs displaying rotating timer & becomes non-responsive. FPS was seen at 0.

Logged in on main character, got to Serbule loading screen. Saw items being auto-updated message then screen just hung
Relogged using alternative toon in Safe mode. Same issue - saw auto-update message then screen hung
Retried alternative toon without safe mode - hung whilst loading Serbule screen
Both toons were located inside Serbule

Logged in via guest account (converted to proper account during play) played through tutorial island (including soloing Gajus) with no issues
Teleported to Serbule zone. Killed multiple animals with no issues outside Serbule town
Re-logged as same ex-guest toon, machine hung whilst loading Serbule zone
Toon was outside Serbule

Relogged as main-account alt. Serbule screen loaded as normal (i.e. saw Serbule building), but then hung as before i.e. rotating timer.

Logged in using ex-guest toon account in Safe mode - no difference. Screen hung with rotating timer before toon was displayed.
Toon was outside Serbule.

[Moki Mofiki]

Some Info in case it helps:

Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB

Radeon Pro 455:

Chipset Model: AMD Radeon Pro 455
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 2048 MB
Vendor: ATI (0x1002)
Device ID: 0x67ef
Revision ID: 0x00c7
ROM Revision: 113-C980AF-908
Automatic Graphics Switching: Supported
gMux Version: 4.0.29 [3.2.8]
EFI Driver Version: 01.00.908
Metal: Supported
Displays:
Color LCD:
Display Type: Retina LCD
Resolution: 2880 x 1800 Retina
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: No
Built-In: Yes

[Rowina]

Here is my iMac info:

iMac (Retina 5K, 27-inch, Mid 2015)
Processor 3,3GHz Intel Core i5
8GB 1600MHz DDR3
AMD Radeon R9 M290 2048 MB

OS X El Capitan V 10.11.6

I also have issues in kur- my character is sometimes sunk in the ground surface. I dont remember having that as bad besides in the area of the yeti area

[poulter]

********** Able to get game working on iMac Retina machine ************

Reset all 4 3D window settings to zero in advanced overrides and then to 0.5 & was able to control toon, use inventory etc - though visible screen view was 1/4 size
Reset all 4 3D Window settings to default (i.e. no override) and game continued to work as normal /expected - in full screen
Re-logged several times and all OK

Water set at 2
Resolution 2560 x 1440 fullscreen
Quality Good with auto-adjust

FPS reporting as between 45 and 49

[Crissa]

Yeah, I just get spinny ball of death. Not even a graphics error.

[Erthiel]

Full screen does not work for me but at least this
http://imgur.com/a/RqFEK