Originally Posted by
Arundel
This is my last response here. Khaylara, not everyone is like you. I have lost friends testing due to frustrations and not feeling they are heard. You can also take a simple look at Reddit for this game or our forums to figure this one out. Now hear me out, I'm not advocating that if every person who cries isn't heard immediately we should just give up - I am saying that I have had many a person who tested hundreds of hours share the same concerns with me and some did leave... don't know if they will be back.
Just because you are content to test a game and hit issues like this without ever getting frustrated doesn't mean others will do the same. Listen, I have played over 600 hours and this is about one of 3 things that actually frustrated me and it was pretty limited. What is more frustrating to me is the lack of empathy from devs/testers when a player loses 3 hours or 20 hours due to a lack of proper wording. I don't expect perfection from anyone, but I do expect a bit of empathy during this process. I also did not want compensation and only brought it up to say "here are your options for throwing someone a bone"... the successful MMO's I have seen have been good at consoling players who lost a bunch of time to something very frustrating. It is true that this is testing, but we also are being told we keep our characters/skills (?) so it is not "just" testing either.
That said, it may seem that I blew off steam on Silvonis but this thread was specifically about devs not acknowledging frustrating situations (which was already cleared up by Srand very nicely) and Silvonis joined the thread as if to say "I am going to ignore your exact concern and repeat the offense...." and do the specific thing I was complaining about. If this is hard for people to understand then you just need to work on your empathy. Maybe it is what I do for a job that makes me opinionated on this but this is a two way thing. I show a lot of patience testing a game like this, but sometimes you get frustrated losing a bunch of time to something and you do have a right to express that and hopefully you are heard. This process creates better feedback. I inherently trust Srand and listen to her (forgive me if I am incorrect in saying her, that is what I have been told) much better than others because of the way she has responded to me with respect and addressed concerns.
All that said, the overall response time and specifically srand's responses are far above what I would expect of a small team. I am just trying to help out so our already low population doesn't shrink more. If I vent my own frustrations and mirror my peers in this then I am sorry if that offends you.