Cannot connect to server

[Celedor]

When I try run the launcher, I'm getting this message in the upper left the window:
---
Project: Gorgon news does not seem to be available right now.
Error: Couldn't connect to server
---

In the lower part of the window, it says (in red):
---
Could not download asset version file!
File: http://client.projectgorgon.com/fileversion.txt
Error: Couldn't connect to server
---

The same thing was happening last night, so I just figured the server was down. But I get it this morning too. And from posts in these forums, others seem to have connected in that time. I have also manually followed that URL, and I can access the file (it just says "292").

Any ideas on how to fix this? Something preferably other than "try re-downloading the game", because it takes me about 8 hours to download.

Celedor

[Silvonis]

Just to confirm, do you have Launcher v7? When was the last time you were able to play?

[Celedor]

I'm pretty sure I was able to play yesterday morning. If not, then definitely the day before.

How do I tell what version I have?

When I look at the "properties" of the launcher, it says it was created on June 29, 2017.
But under "previous versions" it includes one from December 16, 2017.
In Windows Explorer, it says it was last modified on November 23, 2017.

[Celedor]

OK, now I'm seeing different information. No previous versions, and current version of ProjectGorgonLauncherWin is 5.6.3.37608, modified on November 23, 2017. Something strange is happening, because I had no problems playing a day or two ago and nothing has happened since then. I'll investigate further.

Thanks for your time.

[Tagamogi]

I think the server may be having problems this morning. I logged in originally about half an hour ago. Everything was fine at the time, then when I logged out, the news and event tabs in the login screen were blank. I logged in again anyway and seem to be ok inside the game, but if I start the launcher again, it gives me the same error as Celedor above.

That's using the latest experimental Linux launcher. On my other computer, it's stuck on "Determine current launcher version" on shardragon's launcher, and trying to download the latest launcher from the forum timed out for me initially.

Update: After the 5 minutes I spent typing this, all launchers and downloads work again. For now. :)

[Citan]

That doesn't seem like quite the same problem as the other person had. The client can't reach client.projectgorgon.com, but your web browser can. Hm. Are you using a proxy on your web browser? (I'm guessing not, but just checking.)

I uploaded a new version of the launcher this morning -- it's still displayed as v7 when you run it, though the logs will show the right version of v7.11. The only thing that's changed is there is some more debug-logging to help diagnose problems. Please grab it from

http://forum.projectgorgon.com/downloads/ProjectGorgonLauncherWin.zip

and run it. If you still have the same problem, please look in the subdirectory ProjectGorgonLauncherWin_Data (it will be in the same place you unzipped the zip). There will be a log file called output_log.txt. If you can email that to me at eric@projectgorgon.com, there might be a clue in there. Thanks!

(Oh, and regarding versions -- when you use Explorer to look at Properties of the launcher, that actually just shows the version of Unity that was used to compile the launcher. So both of the "v7" builds will have that version of 5.6.3.37608, because I haven't changed my Unity version in between builds.)

[Citan]

Tagamogi - that was just me. After reading this thread, I took client.projectgorgon.com offline for a half-hour or so this morning while I did some checking and tweaking. But no smoking guns found.

As of 11:15am EDT everything should be back online now!

[Celedor]

*sigh* It looks like Norton is removing the current launcher automatically. It removed it when I unzipped it, but I restored it. Then it seemed to remove it again when I tried to run it. So the problem is at my end (unless that Download Insight thing is not meant to be there).

Edit: I managed to add the launcher to the exceptions and I seem to be running the latest version. But I'm still getting that error. I emailed the log to Eric.

[Citan]

Ah, yeah Norton has been trouble for us before. They seem to think every new version of our launcher is a trojan horse, just on principle that it's not the same as the old version. It's very annoying.

Norton's firewall may also be responsible for the launcher being unable to connect to the net. Since your browser can read http://client.projectgorgon.com/fileversion.txt but the launcher can't reach it at all, that tells me that either your browser is set up in a special way to access the internet (which is unlikely), or some software is firewalling the launcher so it can't access web pages. See if turning off all firewalls for a few minutes allows the launcher to work.

(I mentioned this in email but wanted to repeat it, in case other people are having the same issue.)

[Celedor]

That was it, the Norton firewall. Turned it off, I could connect. Turned it back on, I couldn't.

Thanks for all your help!