kabbutto
03-15-2017, 09:14 PM
It seems that i have been banned also for raising an issue in global chat, i have all of the chat screenshotted so that everyone can see there was no offensive comments, also no insulting comments. Only issues and thoughts that are being brought to light
On that note, I will say again that I belive that the devs are not communicating their intentions effectively. I am trying to understand the mindset here. And I have reservations about the community interactions when the Steam launch occurs. This is due to the fact that I feel players are getting slammed for raising concerns, the fact these concerns are not in accordence with the devs wishes could easily be aliviated if the devs would reply, put a throttle in place, give a warning or a myriad of other practicle applications. I also undertand that the team is very small and very busy. Again these are my thoughts on an issue that has occured in game over the past 24 hours which has now has had the effect of 2 temporary bans, all because of a bug in the game.
Here is the original thread Rintao tried to post on the forums and was instantly deleted.
Hello,
It seems I've been banned in game for sending in too many tickets. I would say I sent in about 10-15 tickets total, but only because I have not been getting any responses at all.
I was in a Gazluk Keep run with a few members last night and things were going smoothly until we came across a boss named Zukelmux The Intrasigent. To those of you who have not yet experienced this boss' curse, the effects of this curse are summarized as "You have a 50% chance to be stunned upon taking melee damage." I engaged in this boss fight with my party members, and to no one's surprise, my client crashed right in the middle of the fight. I promptly relogged right back on to try and loot the corpse to remove the curse, but to no avail, the curse still remains. I sent in a ticket to have this checked out but I received no responses.
I tried to contact PG personnel via their Facebook page, and to my dismay, my message was read but no response was given and was ignored.
I sent a few extra reports via the bug report system in game ever so often, probably once every 20-30 mins. I waited until today to see if any kind of response was to be made on any of the reports or messages I sent in order for this bug to be addressed and my curse to be cleared.
My messages were still being read and ignored via Facebook, and no responses in game at all were sent to me.
I decided to take it upon myself and try to run the dungeon again to get the curse removed. I cannot thank the people enough who helped me out in the Gazluk Keep run today to remove the curse off my character. But alas, that victory was short lived, since about 10 minutes after I had the curse removed, PG decided to ban me for sending too many bug reports.
Getting banned for sending in too many reports seems a little bit excessive. If you are concerned with being "spammed" with bug reports, you should have implemented a timer throttle on how many bug reports a single account can send.
Your actions taken in response to my minor actions on bug reporting really has me questioning your methodology towards customer support. What will you do when you decide to launch this game via Steam? As far as I know, my messages have been profanity free and respectful. I cannot imagine what you will do to those in the Steam Community who decide to play this game and don't get a swift response to their bug reports.
Once again, I thank everyone in my guild and those who participated in the Gazluk Keep run earlier today for aiding me in removing my curse.
I just feel that the response taken for my actions were unjust for a ban. Not even a warning was given.
Thank you for your time.
On that note, I will say again that I belive that the devs are not communicating their intentions effectively. I am trying to understand the mindset here. And I have reservations about the community interactions when the Steam launch occurs. This is due to the fact that I feel players are getting slammed for raising concerns, the fact these concerns are not in accordence with the devs wishes could easily be aliviated if the devs would reply, put a throttle in place, give a warning or a myriad of other practicle applications. I also undertand that the team is very small and very busy. Again these are my thoughts on an issue that has occured in game over the past 24 hours which has now has had the effect of 2 temporary bans, all because of a bug in the game.
Here is the original thread Rintao tried to post on the forums and was instantly deleted.
Hello,
It seems I've been banned in game for sending in too many tickets. I would say I sent in about 10-15 tickets total, but only because I have not been getting any responses at all.
I was in a Gazluk Keep run with a few members last night and things were going smoothly until we came across a boss named Zukelmux The Intrasigent. To those of you who have not yet experienced this boss' curse, the effects of this curse are summarized as "You have a 50% chance to be stunned upon taking melee damage." I engaged in this boss fight with my party members, and to no one's surprise, my client crashed right in the middle of the fight. I promptly relogged right back on to try and loot the corpse to remove the curse, but to no avail, the curse still remains. I sent in a ticket to have this checked out but I received no responses.
I tried to contact PG personnel via their Facebook page, and to my dismay, my message was read but no response was given and was ignored.
I sent a few extra reports via the bug report system in game ever so often, probably once every 20-30 mins. I waited until today to see if any kind of response was to be made on any of the reports or messages I sent in order for this bug to be addressed and my curse to be cleared.
My messages were still being read and ignored via Facebook, and no responses in game at all were sent to me.
I decided to take it upon myself and try to run the dungeon again to get the curse removed. I cannot thank the people enough who helped me out in the Gazluk Keep run today to remove the curse off my character. But alas, that victory was short lived, since about 10 minutes after I had the curse removed, PG decided to ban me for sending too many bug reports.
Getting banned for sending in too many reports seems a little bit excessive. If you are concerned with being "spammed" with bug reports, you should have implemented a timer throttle on how many bug reports a single account can send.
Your actions taken in response to my minor actions on bug reporting really has me questioning your methodology towards customer support. What will you do when you decide to launch this game via Steam? As far as I know, my messages have been profanity free and respectful. I cannot imagine what you will do to those in the Steam Community who decide to play this game and don't get a swift response to their bug reports.
Once again, I thank everyone in my guild and those who participated in the Gazluk Keep run earlier today for aiding me in removing my curse.
I just feel that the response taken for my actions were unjust for a ban. Not even a warning was given.
Thank you for your time.