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View Full Version : Got new computer, cant get on game



Figger1
02-11-2020, 04:41 PM
I installed steam and downloaded game, I click on desktop icon, log in screen loads and when I click the button to start the game, I get an error message saying it has to close and that it created some crash files that I can send to Elder Games, how do I send the files?

Figger1
02-11-2020, 04:45 PM
forget it, I rebooted computer and now it works

alleryn
02-11-2020, 05:37 PM
For future reference, in case someone stumbles on this thread: http://wiki.projectgorgon.com/wiki/How_to_Report_a_Client_Crash

Greyfyn
02-11-2020, 05:40 PM
Great, I'm glad you're back with us, Figger1. I hope you really enjoy P:G on your new computer.

Meanwhile, if anyone else needs to turn in Crash Reports, here is a a link to the procedure:

https://forum.projectgorgon.com/showthread.php?1623-Turning-in-Crash-Reports&p=12115&viewfull=1#post12115

~( '. ')~

Figger1
02-11-2020, 09:41 PM
Your procedure says to get the "output_log.txt" file but why does it create a special crash folder with 2 files adding up to about 280k and the "output_log.txt" is only 25k. Why wouldnt they want the special crash files?

alleryn
02-12-2020, 05:31 AM
Your procedure says to get the "output_log.txt" file but why does it create a special crash folder with 2 files adding up to about 280k and the "output_log.txt" is only 25k. Why wouldnt they want the special crash files?

Not sure if you are referring to Greyfn's procedure or the procedure described on the wiki, but on the wiki it describes two procedures: one for a Launcher Crash and one for a Game Crash.

The output_log.txt file is created in either case and should be included. My understanding is the folder with the other logs (e.g. \Crash_2020-01-10_180932 containing crash.dmp and error.log) is only created on a Game Crash and so the player should only include those files when the game itself crashes (when you've succsessfully launched).

Greyfyn
02-12-2020, 02:15 PM
I hadn't looked at the wiki version, but it is really out of date.

We haven't had a launcher since steam. Probably that wiki page needs an update....

The description I posted here on the forum reflects the current best way to turn in a report.

(Also, I don't know how Mac or Linux people turn in reports or if it is different.)

Greyfyn
02-16-2020, 08:52 PM
Update--

Linux path to find crash log: ~/.config/unity3d/Elder Game/Project Gorgon/Player.log