View Full Version : Gorgon Shop Issue

05-03-2019, 09:36 AM
I hate to be this person, but I've now used 3 different contact forms across this site and the Gorgon shop including opening a support ticket and the only response I've gotten is the automated one from the ticket. Basically, I went to buy a breeder package over a month ago. I accidentally bought 2. I immediately sent my first contact. I've since received nothing in the form of response, refund, or even the codes to redeem in game. Is there something that can be done, because I've paid $150 for nothing. A month ago.

Game is still great, btw. Appreciate any response.

05-03-2019, 04:27 PM
Heya Jester!

I can't speak to the refunds, but what do you see if you go to My Account > Downloads in the Gorgon Shop? When I go there I have the package I selected with a "download" (blue cloud with an arrow pointing down) button that allows me to get the code.

If you received a receipt in your email (from shop-AT-projectgorgon.com), you may also have a text file attached which includes your code. I think it would be one code per purchase.

I really hope this helps even a little!

05-03-2019, 04:54 PM
Thank you for trying. I appreciate it. My account shows nothing under downloads and shows my order as still pending despite it having cleared both my bank and PayPal. Email I received upon purchase was basically stating I'd get the code when the payment was processed.

05-03-2019, 05:28 PM
The payment processor indicates that both payments are still "processing", which means that the funds have yet to clear.

It looks like you placed two orders and then sometime afterwards decided that you wanted to cancel them. In accordance with the Terms of Service, we don't generally offer refunds on keys as a general course of business.

That said, please reply to your existing ticket with a detailed explanation and we will try and work with you to resolve the issue.