black screen in serbule (hills) macbook pro

[Knockturn]

I saw some posts about a similar issue last year but nothing current. i started playing yesterday and made sure to update the os.
play on the starter island is good with the "fair" setting. Moving to the main game either via the spider cave exit or by game story teleport results in a black screen with the GUI overlays. I can blindly move about and interact but no graphics. graphic settings make no difference. advanced settings also have no impact. i made a similar post in general discussion but it is getting no traction. can a moderator delete it?

MacBook Pro (Retina, 15-inch, Early 2013)
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
Boot ROM Version: MBP101.00F5.B00
SMC Version (system): 2.3f36

[Crissa]

You'll also need to mention which graphics card. The Macbook Pros can have a variety of video cards based upon year and make.

I don't see any issue on my 2013 Air.

[Knockturn]

You'll also need to mention which graphics card. The Macbook Pros can have a variety of video cards based upon year and make.

I don't see any issue on my 2013 Air.

sorry for the delay. here is what I have
Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x0166
Revision ID: 0x0009
Automatic Graphics Switching: Supported
gMux Version: 3.2.19 [3.2.8]
Metal: Supported, feature set macOS GPUFamily1 v3
Displays:
Color LCD:
Display Type: Built-In Retina LCD
Resolution: 2880 x 1800 Retina
Framebuffer Depth: 24-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No

-----------------------
Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Dynamic, Max): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
Automatic Graphics Switching: Supported
gMux Version: 3.2.19 [3.2.8]
Metal: Supported, feature set macOS GPUFamily1 v3

[Taledar]

Ran into an issue similar to this but I'm running on Linux. After doing some updates a while back I would get a blank screen, I don't recall at what point the screen was going black. I eventually ended up launching it from command line and seeing some errors and tracking it down from there. I think it came down to a an issue with Steam/Unity libraries and I removed everything and then cleared up config/settings folders and got it working after a reinstall.

[Knockturn]

Ive looked everywhere and I can't even find where the game is installed. I've found games I forgot I had. I've looked in the library, user applications, hidden files, everywhere. here I am an hour later and no where close to even finding the damn thing, much less launching it. any hints would be appreciated.

[Taledar]

Wish I could be more help, not familiar with Mac OS, might be something in Steam in the details of the game for install folder.

I think one other issue that I came across is that disabling the Steam UI Overlay fixing an issue like this. Should be able to look at options for launching the game from Steam and uncheck that box.

[Crissa]

Huh, the graphics card on my Air is better than yours. Weird.

There's a thread on how to track down those command-line errors... Ahh... Well, the file you need is:
/Users/USER/Library/Logs/Unity/Player.log (Where USER is your user name.)

[Knockturn]

I don't see much of anything in the log other than minor errors on specific objects being replaced with default textures. maybe someone more familiar with the game can look at this and tell me what I'm missing
https://www.dropbox.com/s/9ro74ycf3qxxkw2/Player.log?dl=0

[Knockturn]

How do I submit this to the dev team for support?

[Crissa]

Since you can't submit a ticket, you'll need to email support@projectgorgon.com

[Silvonis]

We try and keep technical support issues on the forums, that way it is possible for others to benefit from the discussions and the resolution.

Please see the sticky thread in the support section of the forums. There are instructions for including your log in an email to support.

That said, you need to ensure that you've tried everything in the sticky thread. While it's mostly PC specific, you can translate most of it to MAC OSX.

[Silvonis]

Please confirm each step that you've attempted so that we can properly assess the issue.