Log in

View Full Version : Merging Alpha Account with Steam



kryptonniq
04-14-2018, 01:39 PM
Hello all,

I played the alpha a while back and just came back to check out the game again. I purchased and downloaded the current version on Steam but upon first launch I wasn't thinking and clicked that I am a new player so I had to create a brand new character. I can't seem to figure out if there is a way to merge my alpha account with my Steam account at this point to get my old characters back. I tried deleting and re-installing the game but the only option I have is to log in with Steam. Is there a way to do this since I mistakenly chose that I am a new player on the first launch? Any help would be appreciated!

Citan
04-14-2018, 03:50 PM
If you send an email to [email protected] with your alpha account info, we can decouple your Steam account from the new account you made, so you'll be prompted again to enter an alpha account name. Two caveats: it takes us a couple of days (on average -- lots of tickets right now), and the characters you've made on your new account will become inaccessible. We don't currently have a way to merge characters between accounts.

kryptonniq
04-14-2018, 03:58 PM
If you send an email to [email protected] with your alpha account info, we can decouple your Steam account from the new account you made, so you'll be prompted again to enter an alpha account name. Two caveats: it takes us a couple of days (on average -- lots of tickets right now), and the characters you've made on your new account will become inaccessible. We don't currently have a way to merge characters between accounts.

Citan,

That's awesome! Thank you so much. I'll send an email right now. I'm not too attached to my new character so I don't mind losing her in lieu of getting my old character back. I appreciate the response.